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FREQUENTLY ASKED QUESTIONS - FAQ'S

What is Daftar Route?

 

Daftar Route is a pioneering mobility service provider dedicated to transforming the way people commute. Our platform offers smart sharing mobility services, focusing on employee transport solutions for businesses. By leveraging advanced technology, we aim to make commuting more efficient, reliable, and sustainable. Whether you're an organization looking to manage your employee transportation needs or an individual seeking a better way to commute to your workplace, Daftar Route provides a comprehensive suite of services to meet your needs

How do I subscribe to a monthly subscription to commute to my workplace?

Subscribing to a monthly commute plan with Daftar Route is easy and straightforward. Here's how you can get started:

  1. Sign Up: Visit the Daftar Route website & register.

  2. Choose Your Plan: Select the monthly subscription option that best fits your commuting needs. 

  3. Set Your Schedule: Provide your daily commute details, including your pickup and drop-off locations and preferred commuting times.

  4. Payment: Enter your payment details to register your subscription. We accept various payment methods for your convenience.

  5. Start Commuting: Once your subscription is active, you're all set to start commuting with Daftar Route. You'll receive all the details about your daily rides, including the vehicle information and tracking options, through our app.

For any assistance during the subscription process, our customer support team is here to help you every step of the way.

Is it safe while travelling with Daftar Route?

At Daftar Route, your safety is our top priority. We are committed to providing a safe and secure commuting experience for all our passengers. Here are some of the measures we take to ensure your safety:

  • Vetted Drivers: All our drivers undergo a thorough background check and are trained in safe driving practices.

  • Real-Time Tracking: Our app allows you and your loved ones to track your journey in real-time for added peace of mind.

  • Emergency SOS: In case of an emergency, you can use the SOS feature in our app to alert our support team and local authorities instantly.

  • Regular Vehicle Inspections: We conduct regular inspections and maintenance of our vehicles to ensure they meet our high safety standards.

  • Feedback System: After each ride, you have the option to rate your experience and provide feedback. We closely monitor this feedback to address any concerns immediately.

We continually review and update our safety protocols to adapt to new challenges and ensure the highest safety standards for our passengers.

Does Daftar Route also provide Women-Friendly Cab service?

Yes, at Daftar Route, we are committed to ensuring the safety and comfort of all our passengers, with a particular focus on creating a secure environment for women.

Women-Friendly Cab Service is designed to meet the needs of women who are looking for safe and reliable transportation options.

Features of our Women-Friendly Cab Service include:

  • Women Drivers: For those who prefer, we offer the option to subscribe monthly office commute plan with women drivers, ensuring a comfortable and safe commuting experience.

  • Safety Features: Our app is equipped with several safety features, including real-time tracking, an SOS button, and the ability to share ride details with trusted contacts.

  • Strict Vehicle Standards: All vehicles in the Women-Friendly Cab Service are regularly inspected to ensure they meet our high safety and comfort standards.

  • Feedback and Support: We encourage feedback on every ride, allowing us to continuously improve our services and address any concerns immediately. Our support team is also available 24/7 to assist with any issues or emergencies.

What is Commuter Plan?

It is a street pick up and drop service for registered customer only. You can book a ride via Mobile App and pay once the ride is completed.

Do I have to book my cab on a daily basis for monthly plan?

No, once your cab will be aligned on your home to office route, your cab will be booked as per your subscription plan.

How do I change my pick-up and drop location/cancel the service/other request.
 

You may write us an email at info@daftarroute.com/or call TFN 1800 258 3719 for any service request or any change.

What is BAN user?
 

One of our main motto is 'Respect Individual' which means we should respect and treat everyone with a courtesy and dignity whether it's your cab driver or a commuter in a cab or Daftar Route employee. Hence, while using Daftar Route services if a user or a Commuter found consuming alcohol, smoking cigarettes and other activities or creating service disruption will be banned and will be no longer using Daftar Route services. Note: Penalties for violations can vary. They can include fines, arrest, or removal from the service.

What is Dynamic Ride/adhoc cab?

Dynamic Ride/Adhoc cab is designed for those moments when you need a ride on short notice, without any prior booking or subscription. Whether you're running late, have an unexpected appointment, or simply need a one-time ride, our Ad-Hoc Cab Service offers a convenient, safe, and reliable transportation solution.

Key Features of Our Ad-Hoc Cab Service:

  • Immediate Bookings: No need to plan ahead. Request a cab through our app, and we'll connect you with the nearest available driver.

  • Flexible Payment Options: Pay for each ride individually with no need for a subscription. We accept a variety of payment methods, including credit/debit cards, mobile wallets, and cash.

  • Safety and Security: Our commitment to safety applies to all our services. Enjoy peace of mind with real-time tracking, an SOS feature, and our rigorous driver vetting process.

  • Quality Service: Even on short notice, you can expect the same high-quality service, including clean, well-maintained vehicles and courteous, professional drivers.

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YOU ARE IMPORNTANT TO US!

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